Can Installation Errors Cause Me To Not have a Warranty?
Understanding Your Generac Warranty and Installation Requirements
Overview
Your Generac generator comes with a manufacturer’s warranty. This warranty protects you if a part of the generator itself fails due to a defect in materials or workmanship.
We want you as a customer for life, and part of that means being transparent about what is — and what is not — covered under warranty.
What is covered under warranty
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Failures of parts or components due to manufacturer defects.
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Example: If your starter motor fails and the unit was installed correctly, this is a Generac warranty claim.
What is not covered under warranty
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Any issue caused by improper installation or not following the manufacturer’s manual.
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Example: If your unit shuts down because the gas installation was not sized or installed to Generac’s specifications, this is considered an installation error — not a manufacturer problem.
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Generac will not pay us (or any dealer) to fix problems caused by improper installation.
Why installation matters
Generac designs their products to run safely and reliably only if installed according to their specifications. The warranty assumes these standards were met.
If guidelines are ignored (such as gas line sizing, electrical connections, or placement requirements), the warranty can be voided.
Key Takeaways for Customers
The warranty covers the generator itself — not mistakes made during installation.
To keep your warranty valid, the generator must be installed according to Generac’s installation manual.
If an issue arises from improper installation, repairs will be considered non-warranty and billed to the customer.
Working with a Generac-certified installer ensures your investment is protected.
✅ Tip: Always keep your installation paperwork and warranty documents together. If you ever have a service issue, this will help us quickly determine if your repair qualifies under warranty.