My generator is running. How do I know if I am in outage?
It's possible to be in a power outage without realizing it. To determine if you're experiencing an actual outage, be aware that your generator needs to detect a loss of power for at least 5 seconds to activate. Another reason your generator may be running is due to a major surge that blew the fuses in the unit, causing it to think there is an outage when it was actually the safety fuses protecting your controller from damage.
QUESTIONS TO KNOW IF YOU HAD AN OUTAGE
- How long has the unit been running?
- Have you noticed any flashing clocks in your home, such as on your microwave or wall clock? This could indicate a power outage occurred.
- Has there been any unusual weather or lightning activity in your area?
- Have you experienced any power surges recently? Some customers might notice flickering lights or dimming circuits.
- Do you have wifi or LTE monitoring device on your generator? If your generator is monitored through a service like MobileLink Fleet, they can provide more information and help determine if you're experiencing an outage.
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