Setting up MobileLink Alerts
When setting up your MobileLink account, you may receive up to two separate emails. One will have your welcome to MobileLink and a temporary password, the second email will only apply if you have a Generac dealer monitoring the unit as well and receiving notifications. This is to give approval to your Generac dealer to add your generator to their fleet management account. This will allow the dealer to get notifications and see the history on your unit.
**Log in on the web browser: www.mobilelinkgen.com
(if you wish to change your password this will HAVE to be done on the website not the app)
You may also download the app: Mobile link for Generators and sign in with your email and password
Once logged in, on the right hand side there will be an arrow pointing down, please click on the arrow, this will open the drop down. You will click on 'Email Alert Settings' and once that is set up you will click on the drop down again and click on 'Text Alert Settings'
You will need to check the 'send me email/text alerts regarding my generator'
This is crucial so you get notifications about your unit:
Check mark the immediately frequency box and all the boxes for the text and email content settings you wish to receive.
*When setting up your text alerts you will get a text from the following number: 37622 it will ask you to reply with a 'yes' if you wish to get text notifications about your unit. If at any time this is blocked you will have to call MobileLink support at 855-436-8439 to get it resolved.
How to Reset Mobile Link Password?
How to Reset Mobile Link Password 1. Go to the Mobile link website: https://www.mobilelinkgen.com/ 2. Click on the Login tab at the right corner. After click on forgot login user or password and the following screen should appear. To reset your ...
What does "Ready to Run" email mean?
The following Mobile link notification only indicates: your unit is ready to run and start if you were to have a power outage.
When you get enrolled into Fleet you will get the following email, this will be to grant access to your service dealer to receive notifications about your unit. You MUST click on "Please APPROVE or decline this request." After this a new website tab ...
How to reconnect a generator to a Wi-Fi network or a new network using Mobile Link Setup App
Below is a helpful video that will guide you through the process of connecting a generator to a Wi-Fi network. This process includes the new process of connecting a generator with Mobile Link Setup. If you would like to open the video tutorial in a ...
Fleet Monitoring Features - LTE Cellular or Wifi Remote Monitor
FLEET FEATURES Features Active FREE Generator status yes yes iOS and Android yes yes Monthly email summary yes yes Email, text and push* notifications yes Fuel level** yes Maintenance schedules yes Exercise time yes Maintenance due by yes Status ...