Faults and Alarms
My breakers (GFI/Arc Fault) were tripped when power came on, is something wrong?
Sometimes you may have a utility outage and the generator comes on just fine. But you may look around and lights and some outlets are not working. If you have tried this article : My generator is running. How do I know if I am in outage? You may have ...
Typical Generac E-codes and faults
Purpose of the E-codes on controllers The E-codes in a Generac generator serve as diagnostic indicators, helping users and service technicians quickly identify and troubleshoot issues that may arise during operation. Each E-code corresponds to a ...
Our generator light is yellow and red, what does that mean?
Home Standby Generator LEDs Certain models of home standby generators feature a set of lights behind a single, translucent lens. These lights indicate the operating status of the generator. When LEDs are illuminated, the control panel will display ...
Why did my generator fault in cold weather? What can I do to stop this from happening again?
General information on what happens to gas in cold weather. When it gets extremely cold, the problem with generators often isn't the machine itself. Instead, it's usually because the natural gas (NG) or liquid propane (LP) that fuels them can get a ...
My generator is running. How do I know if I am in outage?
How to Know If You're in a Power Outage When Your Generator Is On It's possible to be in a power outage without realizing it. To determine if you're experiencing an actual outage, be aware that your generator needs to detect a loss of power for at ...
What to do if you smell gas?
Things to remember about your generator. It is a natural gas or LP unit and the smell additive is so people can identify leaks. Please know that we get these calls all the time. We want to take care of this and want to make sure it’s our work that ...
How to clear emergency stop alarm/fault (E2800) in liquid cooled units
In order to clear the alarm you will need to do the following: 1. Locate the toggle switch, this is located on the side of the unit. (Examples below depicted in red) 2. Turn the switch to the upright position 3. On the same side the switch is located ...
How to Clear Emergency Stop Alarm/Fault (E2800) in Air-Cooled Units
Why are you are getting this alarm? This error code will display on the controller screen when 1 or both of the auxiliary shut down switches is set to the off position. The switches were recently put on the units to meet code requirements in the ...