Generators For Sale excels in providing reliable backup power solutions. We ensure that your backup power solution is always ready to run in emergency situations. One of the key benefits of owning a Generac Generator is Fleet Monitoring. Fleet monitoring allows us to monitor your unit's status, utility voltage, battery voltage errors, and faults. In some models, it enables us to remotely clear faults, exercise the unit, and change times for unit exercise. While not all units have these options, it still provides us with a wide range of capabilities to troubleshoot and keep you running.

Customer Responsibilities

All these benefits rely on network reliability. If your internet provider experiences issues, we will too. We want to clarify what responsibilities lie with the customer and which are ours. Fleet monitoring through Generac consists of an internet module or cellular device connected to the generator, which connects the unit for communication. There are only 2 components here, and they are internal to the unit and are covered by Generac's manufacturer warranty. After these components, the only devices inside your house are the network devices, including modem, router, switch, and sometimes a Wi-Fi repeater. These are customer-owned and your responsibility.

Generators For Sale can help you connect to these devices at the original install only.

We are not network engineers or internet technicians. Most connection issues are due to internal network components or ISP (internet service provider) issues. If the device loses connection or the connection changes IP, network name, or password, the devices will need to be reconnected. For this reason, we cannot come to reconnect your unit every time there is a network change, and we will need to charge for this service.

With the LTE MobileLink, you do not have any network components at your house, only the network reliability of the Verizon network. Just like your phone, you can get dropped calls and messages. The generator is also the same; you can lose network connection if Verizon has an issue.

Generac has support for network issues. You can call them at 855-436-8439. If you prefer online support, visit https://mobilelinkgen.zendesk.com/hc/en-us.

Generac can help you with all network issues and will determine if this is an internal issue or a network issue. You must call them to get this information before we can send a technician to troubleshoot. We only get paid to warranty bad components inside the generator and not your network components and connection.